When faced with a complex water intrusion incident, RestorationHQ (RHQ) demonstrated their exceptional expertise and efficiency in handling the situation. The company swiftly mobilized a large team for mitigation, working closely with the client to develop a plan that addressed challenges such as limited power sources and an ongoing active construction site.
Upon arrival, RHQ teams discovered that the leak originated on the 8th floor due to a rupture in the supply line located in the wall system inside a finished unit. The client informed RHQ that the leak occurred on a weekend and went undetected for an extended period. Upon learning the extent of the loss and urgency of the delivery schedule, RHQ deployed large-loss team members and began mitigation procedures immediately. In addition to the water intrusion, the nature of the loss happening on an active construction project posed further challenges such as limited parking, several other construction trades actively working on site at the same time, and limited availability of power sources for drying equipment. It was also of the utmost importance that emergency response actions taken by RHQ considered all external factors that could impact the outcome of the project. RHQ project managers worked with client representatives to create a plan allowing for the use of large generators and 35,000 CFM of desiccant dehumidifiers.
While equipment was being staged and connected throughout the building, RHQ also involved a 3rd party industrial hygienist to obtain asbestos samples per AHERA, EPA and OSHA regulations. Samples were delivered to the lab for immediate analysis and results were received within 3 hours, allowing RHQ to quickly begin restoring this project to pre-loss conditions. The RHQ Outside Crew worked on providing sufficient electrical power and dehumidified air while the RHQ Inside Crew began strategic demolition; increasing evaporation rates to reduce drying time. Demolition was performed in areas where materials were none-salvageable while areas that could be saved were dried.
Additionally, RHQ deployed a third team whose sole focus was on the documentation process. RHQ understands that projects of any size carry certain liabilities to protect the value of the property and to ensure human health is considered and protected. The documentation crew focused on capturing photographic evidence of all impacted areas, took all necessary structural moisture readings, atmospheric readings and helped determine the amount of equipment and/or demolition needed for every area.
Through expert coordination and constant communication with the client, RHQ performed all necessary work within a few days to get the building dry and ready for repairs. Once drying was complete and the areas turned over to the client, RHQ was asked to perform repair work on areas that required demolition. Our repairs team arrived at the project and began execution on the requested work. RHQ utilized multiple trades to repair cabinets, flooring, drywall, and paint work. Upon completion, all areas were construction cleaned, turned back over to the client for final.
