Job Title: Lead Mitigation Technician

Reports to: Operations Manager

Position Type: Non-Exempt

Supervisory Responsibilities: Minor

Come join the RestorationHQ team and be a part of something special! Your future starts here.

Join Our Team as a Lead Mitigation Technician!

Are you ready to embark on an exciting new career path?

Are you looking for a workplace that values your hard work, offers room for growth, and provides an excellent work environment?

If your answer is yes, then look no further!

We are RestorationHQ, Arizona’s premier restoration company, and we are looking for dedicated individuals to join our Team.

At RestorationHQ, we believe in working hard and having fun. We appreciate and value our team members, offering a work environment that respects your dedication and provides opportunities for professional growth. We don’t believe in underpaying or overworking our employees – we prioritize fair compensation and a healthy work-life balance.

If you’re new to the industry, don’t worry; we will provide you with comprehensive training. And if you’re already experienced, we’re ready to help you take your career to the next level, growing together as a team.

Who We Are:

RestorationHQ has consistently been voted the best restoration company in Arizona, serving commercial buildings throughout the Southwest with our 24/7/365 restoration and rebuilding services. Our mission is simple – to build strong relationships with our clients, so when they need us in emergencies, we can deliver top-quality restoration services promptly.

We are a hard-working team dedicated to growth and creating an exciting future for RestorationHQ.

Our core values guide us:

Have A “Can Do” Attitude

• Be enthusiastic and run toward the unknown with confidence.
• Be strategic and resourceful when faced with challenges, regardless of prior experience.
• Be solutions-oriented, focusing on creating answers rather than dwelling on problems.
• Be able to identify and generate possibilities in any circumstance.
• Take initiative. When something needs to be done, get it done without needing to be told.
• Encourage and coach your teammates to adopt a “solver” mentality.

Be Detail-Oriented

• Be calculated, thoughtful, and thorough when preparing and presenting information. Double-check (or even triple-check) your work for accuracy.
• Be consistently efficient in your time management and actively seek ways to improve.
• Be self-aware of your learning and information recall style, and actively practice methods that enhance your strengths.
• Understand that no one is perfect, and strive to minimize the chance of information slipping through the cracks.
• Aim to uncover what lies beneath the surface and actively identify and refine any gaps in knowledge or understanding.

Have A Thirst For Learning

• Take ownership of your development. Your growth is your responsibility.
• Set and pursue meaningful and measurable goals. Seek the knowledge required to achieve them.
• Recognize that opportunities for growth often lie beyond your comfort zone. Embrace these challenges.
• Actively share your goals and listen to the goals of your teammates. Hold both yourself and others capable of achieving them.
• Embrace failure as a learning opportunity, without fear of judgment. Actively share your learnings and commit to refining your methods.
  

Be Fun To Work With

• Learn and grow through both your successes and failures. Embrace vulnerability and humility, and be able to laugh at yourself.
• Practice inclusivity by welcoming your team and customers to the table. Embrace and honor both similarities and differences.
• Be aware of your ego and how to adjust it as needed. Consider how the world unfolds for others, understanding that your reality is not the only one. Avoid taking things personally.
• Seek opportunities to surprise and delight those around you. Remember, even small gestures can brighten someone’s day.
• Embrace 360-degree feedback and commit to having difficult conversations when necessary, directly with the individual(s) involved. Avoid backdoor conversations.

Be Trustworthy And Take Extreme Ownership

• Know when to ask for forgiveness, not permission. Stand for what you’re committed to, honoring your word to yourself and others under any circumstance.
• Take responsibility in any situation. Avoid blaming, denying, making excuses, or becoming a victim to circumstance.
• Operate with an owner’s mentality. Take pride in your work, your department, and your company.
• Don’t let your title dictate your contribution. Be a driver for results at every level.

We are currently seeking Lead Mitigation Technicians, 

and while experience in water restoration & mold remediation is preferred, it is not required.

We’re committed to investing in individuals who demonstrate a strong work ethic, reliability, and potential for growth. We’re looking for long-term employees to grow alongside us, and we offer benefits that stand out in any industry.

Responsibilities:

• Manage and lead teams of technicians to ensure they stay on task and complete projects on time.
• Update job information in the management software and ensure daily notes are entered by all team members.
• Maintain ongoing contact with customers to provide updates on job progress and ensure quality work is being performed.
• Ensure project documents are executed by customers on every project.
• Communicate efficiently with supervisors and project managers, notifying them of any changes to the project scope and providing ongoing updates on progress.
• Ensure compliance with safety standards by wearing proper Personal Protective Equipment (PPE) and maintaining a clean and safe worksite.
• Follow operational processes, including containment, demolition work, and water extraction.
• Evaluate restoration requirements based on specified damage and maintain necessary plans and permits for the project.
• Conduct regular visits to job sites to monitor moisture levels and equipment.
• Coordinate with the Field Supervisor to ensure that any special-order materials or salvaged materials are stocked and ready for the reconstruction team.
• Work towards and achieve daily goals and metrics to keep jobs on track.
• Ensure quality control by clearly understanding the scope of the project and ensuring that quality work is performed by the team.
• Maintain recordkeeping of all expenses, receipts, and job notes entered.

Qualifications:

• Minimum of 3 years of experience in the industry.
• Relevant certifications preferred – will be obtained for individuals possessing the right skills.
• Excellent verbal, written and interpersonal communication skills.
• Availability for on-call rotation and the ability to work all hours, including weekends, evenings, and holidays as required by projects.
• Strong leadership skills to effectively manage and lead teams.
• Strong work ethic and self-motivation.
• Have an acceptable driving record and possess a valid driver’s license.
• Strong knowledge of the industry and general building and mechanical processes.
• Strong reading and math skills.
• Experience using mechanical tools, operating machinery, and maintaining equipment.
• Completion of background check, MVD record check, and drug screening.

License/Certification:

• IICRC (Preferred)
• Driver’s License (Required)

If you’re ready to kickstart your career in the water damage restoration industry, complete our application and send your resume.

Salary: 

$28 – $40 per hour (Based on experience)

Expected Hours: 

40 – 55 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekends as needed

If you are a motivated individual with excellent skills, we want to hear from you! 

Apply now to join our team as a Lead Mitigation Technician.