Milestone Projects

The RestorationHQ team is the perfect combination of excellent restoration, remediation, mitigation and abatement professionals and personable, friendly, understanding people.

December 2022 | Water Intrusion – Scottsdale, AZ

RestorationHQ received a call from a client regarding a water loss affecting 6 floors, 30 rooms and hallways. The source of the leak was an open construction site, which is vulnerable to rain. 

Upon our arrival, RHQ found that the job was an open construction site, where many of the areas affected were wood studs, drywall, insulation, and plywood flooring. It was of utmost importance that RHQ respond quickly to begin drying, while diligently documenting the large area affected. The team had to overcome weather-related obstacles, secondary damage, asbestos testing requirements, and the need for generators to power our equipment.

Our large loss team began forming a plan where each floor of the building was simultaneously being worked on. Although some areas may have been significantly more affected than others, all areas with moisture were treated at the same time to ensure the dry out moved along at an efficient pace, and cohesively. The team employed advanced tools and techniques throughout the project to ensure the most effective results. For example, they used specialized drying equipment to expedite moisture removal and prevent mold growth, while adhering to strict safety protocols during the asbestos testing stage.

The initial drying process was progressing as expected, and all areas of demo were completed within a couple of days. While areas that were most affected were still undergoing the drying process the RHQ team faced weather-related issues with the remaining areas. Rain had moved into the valley and caused areas that may have made progress to become re-saturated. With this situation presenting a new challenge, we began to demo a few areas to expedite the drying process. We communicated with the project manager about our plans to execute another process of drying. When our team returned to check the progress of these re-saturated areas, we found that the roof was still actively leaking, causing secondary damage throughout 4 floors. This would require us to remove all areas that acquired the secondary damage across several floors of the jobsite. Upon returning to check on the progress of the re-saturated areas, other challenges were present that our team had to overcome.

Despite facing numerous obstacles, the restoration team’s strategic approach and adaptability allowed them to successfully complete the project. Their ability to mitigate challenges, combined with their expertise in handling each aspect of the restoration process, resulted in a successful outcome for the client and demonstrated their proficiency in managing complex commercial water damage restoration projects. 


October 2022 | Water / Flood – Phoenix, AZ

RestorationHQ (RHQ) was tasked with addressing a water intrusion resulting from a broken pipe in a bathroom on the 9th floor. The saturation extended past the 9th floor and down to the 2nd floor of this structure. Multiple trucks were immediately dispatched to take control of the project and execute a plan that would minimize down time for the client.

Upon arrival, the RHQ team implemented on-site protocols to assess the extent of the damage and develop a strategic plan for restoration. A pipe had burst in a closet, which caused 9 separate units to be affected on 4 separate floors, resulting in a total of 42 affected areas. RHQ worked quickly to begin extraction services, to prevent secondary damage. The RHQ team carefully managed the affected areas to prevent further damage and ensure the safety of both the occupants and the RHQ crew. Crews worked diligently to get all the water extracted from multiple areas. At the conclusion of extraction, RHQ set equipment for stabilization. The next day RHQ would proceed with demo on this site. Asbestos reports were not necessary on this job site, as we had recently performed work on the area multiple times, and we had those reports on file already. A key aspect of RHQ’s approach was their thorough documentation throughout the restoration process. This included detailed records of all actions taken, photographic evidence, and regular updates provided to the client. This meticulous documentation ensured transparency, clear communication, and accountability at every stage of the project. 


This case study summary highlights the importance of RHQ’s comprehensive approach to water loss restoration. By focusing on proper handling, documentation, and effective management of affected areas, RHQ consistently delivers exceptional results for their clients.



December 2021 | Roof Damage via Water / Flood – Sierra Vista, AZ

RestorationHQ (RHQ) was tasked with addressing a water intrusion incident on government property. The project’s complexity required RHQ to deploy specialized teams to minimal resource areas, comply with stringent background checks, and liaise with the client’s industrial hygienist. The leak was reportedly caused by a recently installed roof system and was believed to be a small, isolated area. The impacted area was in the medical building onsite and human health was of the utmost importance. The client informed RHQ that the leak occurred 6 days prior to the call and that they had concerns for secondary damage. The client also notified RHQ that they were aware of potential failures in the system and were working with the other party to attempt to prevent additional water intrusions but were unsuccessful.

The client has their own industrial hygienist, required a licensed restoration company, and required pre-approval for the scope of work prior to any work being executed. RHQ deployed teams to a small area of the state with very minimal resources while complying with background check requirements for every worker that stepped foot on the property. These challenges required a very specific work schedule and created additional challenges that RHQ is very experienced with.

The team faced several obstacles during the restoration process, including the evolving classification of the water intrusion from Category 2 to Category 3, the discovery of extensive microbial growth in the walls, and the presence of hazardous asbestos-containing materials. This required RHQ to change the approach and provide the necessary engineering controls to control the emissions of the project. 


Despite these challenges, RHQ’s teams demonstrated exceptional resilience and adaptability. They constructed secure engineering controls (containments) and utilized HEPA Filter-equipped negative pressure machines in enclosed areas to control emissions effectively. These measures ensured the safety of both the RHQ crews and the client. During the demolition process it was discovered that the wall system was constructed out of multiple layers of drywall which varied from 2 to as many as 4 layers. Additionally, the crews discovered suspect mastic material on some of the layers inside the wall which could not be seen until the removal process had started. Immediately, an industrial hygienist was contacted, and samples were taken for analysis. It was confirmed that the suspect material was asbestos containing and that the project would, once again, need to be adjusted to handle the hazardous materials. RHQ crews worked nights for 9 days and completed all work satisfactorily. Throughout the project, RHQ worked closely with the client’s industrial hygienist, ensuring that all steps taken met the highest standards. In the end, the project was completed to the satisfaction of the industrial hygienist, showcasing RHQ’s commitment to delivering top-quality restoration services even in the most complex and demanding situations 

November 2021 | Water / Flood – Glendale, AZ

RestorationHQ (RHQ) played a crucial role in restoring a government building that had experienced significant water damage due to a ruptured supply line. The RHQ team faced multiple challenges throughout the restoration process and demonstrated their expertise in overcoming these obstacles to deliver exceptional results.


Upon arrival, the team immediately took steps to stabilize the building and prevent further damage. They strategically divided their workforce into specialized teams to ensure maximum efficiency during the restoration process. One team worked to remove standing water while a second team set up drying equipment to immediately stabilize the building and reduce likelihood of secondary damage. A third team began the documentation process that included photographs, structural moisture readings, atmospheric readings, and moisture mapping of all affected areas.


The RHQ project manager worked closely with the client to develop a plan of action and once approved, RHQ crews began executing that plan. As part of their commitment to compliance, RHQ adhered to all relevant regulations regarding asbestos testing. The team also carried out minimal demolition work, which not only reduced the repair timeline but also saved costs for the client. RHQ crews began demolition work which included removal of cove base and drilling small ventilation holes at the bottom of the wall. Minimal demolition allowed for the building to avoid lengthy repair timelines as well as increased cost while not sacrificing the drying time. Ventilation holes create a faster rate of evaporation which results in faster repair times.

One of the challenges faced by RHQ was dealing with furniture that could not be disassembled. To overcome this obstacle, the team utilized specialized drying equipment to expedite the drying process without causing any damage to the furnishings. RHQ deployed specialty drying equipment allowing for air delivery to areas that were not easily accessible. Because of the knowledge and expertise of the team, the building was quickly dried and re-occupied with minimal downtime.

All work was performed with the utmost care for human health and considered the financial burden of the project. HEPA Filter equipped equipment was used during demolition and drying to ensure employee belongings were not contaminated. Despite the complexity of the project and the holiday season, RHQ’s expertise ensured that the building was dried, re-occupied, and turned over to the client without any delays. This case study highlights RHQ’s dedication to providing top-quality restoration services and their ability to tackle even the most challenging projects with skill and professionalism. 

October 2020 | Water/Flood – Tempe, AZ

When faced with a complex water intrusion incident, RestorationHQ (RHQ) demonstrated their exceptional expertise and efficiency in handling the situation. The company swiftly mobilized a large team for mitigation, working closely with the client to develop a plan that addressed challenges such as limited power sources and an ongoing active construction site.

Upon arrival, RHQ teams discovered that the leak originated on the 8th floor due to a rupture in the supply line located in the wall system inside a finished unit. The client informed RHQ that the leak occurred on a weekend and went undetected for an extended period. Upon learning the extent of the loss and urgency of the delivery schedule, RHQ deployed large-loss team members and began mitigation procedures immediately. In addition to the water intrusion, the nature of the loss happening on an active construction project posed further challenges such as limited parking, several other construction trades actively working on site at the same time, and limited availability of power sources for drying equipment. It was also of the upmost importance that emergency response actions taken by RHQ considered all external factors that could impact the outcome of the project. RHQ project managers worked with client representatives to create a plan allowing for the use of large generators and 35,000 CFM of desiccant dehumidifiers. While equipment was being staged and connected throughout the building, RHQ also involved a 3rd party industrial hygienist to obtain asbestos samples per AHERA, EPA and OSHA regulations. Samples were delivered to the lab for immediate analysis and results were received within 3 hours, allowing RHQ to quickly begin restoring this project to pre-loss conditions. The RHQ Outside Crew worked on providing sufficient electrical power and dehumidified air while the RHQ Inside Crew began strategic demolition; increasing evaporation rates to reduce drying time. Demolition was performed in areas where materials were none-salvageable while areas that could be saved were dried. Additionally, RHQ deployed a third team whose sole focus was on the documentation process. RHQ understands that projects of any size carry certain liabilities to protect the value of the property and to ensure human health is considered and protected. The documentation crew focused on capturing photographic evidence of all impacted areas, took all necessary structural moisture readings, atmospheric readings and helped determine the amount of equipment and/or demolition needed for every area.


 Through expert coordination and constant communication with the client, RHQ performed all necessary work within a few days to get the building dry and ready for repairs. Once drying was complete and the areas turned over to the client, RHQ was asked to perform repair work on areas that required demolition. Our repairs team arrived at the project and began execution on the requested work. RHQ utilized multiple trades to repair cabinets, flooring, drywall, and paint work. Upon completion, all areas were construction cleaned, turned back over to the client for final